Student Terms and Conditions

These Terms & Conditions outline the commitment you undertake as an EIIS student for the duration of your course. Please read these Terms and Conditions carefully in order to finalise your attendance on the course. By registering for this course, you acknowledge and agree to all the policies outlined below..

  1. Your Programme of Study
  2. Attendance Policy
  3. Fees
  4. Code of Conduct
  5. Personal Data
  6. IP
  7. Complaints
  8. Health and Safety

1. Enrolling at EIIS

This document sets out in detail the relationship between you and the Institute.

  • Upon the institute’s acceptance of your application, your contract with the institute will commence immediately.
  • You have the right to cancel this contract at any time within the 14 days immediately following the institute’s acceptance of your application. All notices of cancellation must be made through email or writing.
  • By accepting your place at the institute, you accept and agree to be bound by the terms of conditions of this document and the policies and procedures of this institute, as found in the Student Handbook.
  • The institute may change this document or other elements of your contract from time to time to comply with any legal or regulatory requirements. If the institute is required to do so, it will notify you of this as soon as possible.
  • You have the right to request a suspension of your studies or a withdrawal from your programme at any time.
  • A suspension and/or transfer of programme will normally be subject to academic approval.
  • Inclusive point

2. Your Programme of Study


2.1 The EIIS will provide you with education services (including teaching, learning and assessments) and related activities which it considers appropriate for your programme. Details such as your timetable will be provided to you in the relevant form on or after your enrolment as a student.

2.2 You need to participate fully in your programme and take responsibility for your own learning. This will include attending and taking part in learning and events included as part of your programme, meeting regularly with your tutor as appropriate, making proper use of all available resources, and preparing and submitting assessed work on time.

2.3 The EIIS is continuously developing, refining and improving its services and programmes, and introducing new options, programmes and modules for the benefit of its students. This may be to reflect student feedback or matters of academic judgement or expertise, to accommodate changes or developments in learning theory or practice or teaching practices or facilities, or to keep programmes, practices and areas of study current. This may lead to changes in the terms, content or delivery of the institute’s programmes from those set out in the prospectus or website.

2.4 If the institute decides to make a significant change to your programme of study, it will consult you in advance of the change, except where the change is required for regulatory or legal reasons, or on account of events beyond the institute’s control, in which case the institute will notify you of this as soon as possible and try to minimise any adverse impact on you.

3. Attendance policy

1.3 Administrative and payment queries must be referred to not the course tutor.

1.4 The printing of course material or purchasing of the course text is the responsibility of the student, unless otherwise advised in the course outline.

3.1 Compulsory attendance: If you have made a commitment to a taught programme of study, it is your responsibility to attend the scheduled classes and prescribed activities for the modules on which you are registered.

3.2 We at EIIS are keen to support you to help enhance your academic potential. One of the ways we can do this is by monitoring attendance and punctuality which will allow us to track patterns of attendance and work with you to resolve any issues that may be impacting upon your ability to attend classes and help fulfil academic potential. Your attendance will be monitored by means of a class register which will be taken every lesson. Your percentage attendance will be calculated monthly.

3.3 Your punctuality and attendance are important; if you are frequently late or your attendance falls below the required amount, your student status will be reviewed. Following this you may be withdrawn for your module/programme.

3.4 Short term planned absence: A short term planned absence is defined as fewer than four planned absences within one half term. If you experience genuine problems which means you will be unable to attend a timetabled class, you should notify the admin team at who may be able to offer support to help you overcome your problems. You should also notify your tutors, if they find your reason for being unable to attend satisfactory they may mark your absence as notified, and it will not count towards your attendance percentage.

3.5 Long term planned absence: A long term planned absence is defined as a planned absence for four or more timetabled classes within one half term. If you experience genuine problems which means you will be absent for more than four lessons in a half term, you should notify the admin team by completing a long term absence form, which can be found on the student portal. The long term absence form must be completed and submitted to the admin team by email at or in person at the admin office prior to the planned absence. The admin team and teaching staff may be able to offer support to help you overcome your problems. If your reason for being unable to attend is found to be satisfactory, your absence will be marked as notified, and it will not count towards your attendance percentage.

3.6 Short term unexpected absence: If for any reason you are unable to attend a lesson unexpectedly due to genuine reasons, you must inform the admin team by texting or calling the admin team at 07434 981786. Alternatively, you can inform the admin team by email at If your reason for being unable to attend is found to be satisfactory, your absence will be marked as notified, and it will not count towards your attendance percentage.

3.7 Lateness does not count as absence; however, we would encourage you to arrive on time for all your classes. If you are more than 15 minutes late your tutor is within their rights to refuse you entry to the class. If you are late and allowed to enter the class and the register has already been taken you must ensure that your tutor records your attendance or you may be marked as absent. If you are more than 15 minutes late and your tutor refuses you entry you will be marked as absent.

4. Fees

4.1. By enrolling onto this course, you agree to pay the course fees under the terms agreed below.

4.2 The fees become due in full upon enrolment and the approval of a payment plan.

4.3 The payment plan cannot be changed or cancelled after it is approved, regardless of attendance or inability to complete the programme.

4.4 You have 14 days from the course start date to request a full refund minus a £30 administration charge. The course fee is non-refundable after this period.

4.5 All instalments on the payment plan must be paid on time or before the agreed due date(s).

4.6 It is your responsibility to ensure that your course fees are paid in full, and that you regularly check your email communications regarding your fees.

4.7 If an external organisation is supporting your tuition fee payments, you still remain responsible for the payment of the fees.

4.8 Tuition Fees are not based on weekly or termly attendance and payment will be due in full once you have enrolled, regardless of attendance or inability to complete the programme.

4.9 Failure to adhere to the payment plan may affect your student status, you may not be able to enrol onto future courses, and you may be referred to a third-party debt collection agency.

4.10 The institute has the right to rise the tuition fee in subsequent years of study.

4.11 The payment of the tuition fee does not include the following:

  • Courses provided on site by the EIIS for the public
  • Courses provided on site by external agencies
  • Trips and external journeys planned for EIIS students.
  • The printing of course material or purchasing of the course text is the responsibility of the student, unless otherwise advised in the course outline.

5. Code of conduct

5.1 The EIIS takes students’ wellbeing very seriously and works to create a safe, supportive and respectful campus community. In order to ensure that our campus environment remains inclusive and welcoming to all, we expect students to abide by Islamic values and high standards of behaviour on and off campus. Our students are respectful of others and look out for one another.

5.2 You should be aware that your behaviour on and off campus, online and offline, is expected to reflect the values of our community of learning and abide by the Code of Conduct documented in the Student Handbook. You can read the Code of Conduct here.

6. Your Personal data

6.1 When you accept the institute’s offer of a place on one of its programmes of study, you accept that the institute will collect, retain and process certain personal data about you. The institute will do so in accordance with its legitimate interests, in order to exercise its responsibilities, and to fulfil its education and support obligations to you.

6.2 Any information collected is used fairly, stored safely and not disclosed to any other person, in accordance with the Data Protection Principles which are set out in the Data Protection Act, 1998 and the General Data Protection Regulation (GDPR) 2018.

6.3. All staff and students are responsible for checking that any personal data that they provide to the institute is accurate and up to date, and that they inform the institute of any changes to the information they provide, e.g. changes of address.

6.4 All staff and students are responsible for checking any information that the institute may send out from time to time.

6.5 For reasons of personal safety and to protect the institute’s premises and the property of students and staff, and to ensure that the institute’s resources are not abused, closed circuit television cameras are in operation in certain campus locations. Recordings are kept for either 7 days for analogue or 28 days for I.P. system recordings. If an incident is reported, images are provided to the campus police officer. Students or staff who consider that the positioning of a CCTV camera is inappropriate should contact the Data Protection Officer.

6.6 Some teachers may use cameras to record lessons so that they may be accessed and viewed online. Careful thought should be given to potential problems arising from the public videoing of lectures and speeches. Consent should be obtained from individual teachers.

7. Intellectual Property

7.1 Where you are registered on a taught programme of study, and where you are not also considered to be an employee of the institute, you will own all Intellectual Property (IP) that you create and/or develop while you are studying at the institute subject to the exceptions prescribed in paragraph 7.2

7.2 Exceptions to your sole ownership of IP may include, yet not be exclusive to:

7.2.1 Where you generate IP as part of an activity where a third party requires ownership (e.g. where your studies are sponsored and the sponsor requires ownership);

7.2.2 Where you generate IP that builds upon existing IP generated by employees of the institute;

7.2.3 Where you generate IP that you jointly create and/or develop with employees of the institute;

7.2.4 Where you generate IP outside the normal teaching and learning activities of your programme of study, and


7.3 Where ambiguity arises as to what might be considered to be “normal teaching and learning activities”, or what might be considered to be “incidental use of the institute’s resources”, the matter will be decided fairly and reasonably by the institute.

8. Feedback Procedure

8.1 The Student Charter, available in the handbook, sets out your general entitlements and responsibilities. If you believe you have a legitimate complaint, you should refer in the first instance to the Student Charter to clarify what is reasonable for you to expect from the institute in the relevant area and whether you have discharged your corresponding liabilities.

8.2 It should be recognised that the vast majority of concerns can be handled fairly, amicably and to the satisfaction of all concerned on an informal basis. Only when informal means have been exhausted should a complaint be pursued.

8.3 If you wish to proceed with a complaint then you may invoke the Student Complaints Policy and Procedure. The Policy and Procedure outlined below, sets out how you may seek to have your complaint addressed.

8.4 If the complaint pertains to an academic issue such as an assessment and progress decision, complaints must be made to the head of teaching and learning, by using the pro-forma for the submission of a complaint, which is found on the website.

8.5 If the complaint pertains to issues relating to lectures, course material, or any other issues relating to your course, complaints must be sent to your course student representative. Student representatives are elected during the second week of the academic year, and details of your course student representative can be found on your student portal. Student representatives can be contacted in person, or via email at


8.6 In order to improve its services and in order to promote the course materials, the EIIS will take student testimonials from students three times a year. These will be evaluated to improve the institute and maintain consistency throughout our provision. These testimonials may also be used to promote course on our website or other promotional material.

9. Health and safety

9.1 The institute will act in accordance with all health and safety legislation and regulations to provide a safe working environment for you during the course of your studies. This applies to all campuses and locations where staff and students may be working or studying.

9.2 The institute will monitor health and safety to ensure continuous improvement, to reduce the risk of an accident and to prevent injury and ill-health.

9.3 You must make yourself familiar with all of the institute’s procedures relating to health and safety, and any specific rules that apply to your programme or the building in which you are located.

9.4 You must inform the institute if you have any mobility issues or if there is any other reason which would affect your ability to follow any health and safety procedures or regulations. The institute will make any reasonable adjustments and provide you with additional support to ensure your safety and wellbeing.